At the train/subway station

 

1. Travel Process Introduction

 

1.1 Arrive at the Station

  • Train Travel
  • 1. Ticket check starts 15-20 minutes before train departure.
  • 2. Please reserve time for security check.
  • 3. It is recommended to arrive at the railway station at least 1 hour in advance.
  • 4. Please carry your passport and luggage with you.
  • Subway Travel
  • 1. Please carry your personal luggage.
  • 2. Please go to the corresponding subway station.

 

1.2 Ticket Purchase & Collection

  • Train Travel
  • 1. You can buy train tickets through the 12306 official website or APP.
  • 2. You can also buy tickets at the manual counter or self-service ticket machine in the station.
  • 3. If you do not need reimbursement, you do not need to print a paper ticket.
  • Subway Travel
  • 1. You can buy subway tickets at the manual counter in the subway station.
  • 2. You can also buy subway tickets at the self-service ticket machine in the subway station.

 

1.3 Security Check

  • Train Travel
  • 1. All luggage must pass the X-ray machine inspection.
  • 2. You need to pass the security gate and cooperate with the manual inspection.
  • 3. Please show your passport for identity verification.
  • 4. After verification, enter the waiting area.
  • Subway Travel
  • 1. Your luggage and yourself need to undergo security check.
  • 2. The inspection process is the same as that of the railway station.
  • 3. No passport is required for subway security check.

 

1.4 Find the Entrance

  • Train Travel
  • 1. Please check the electronic ticket or paper ticket.
  • 2. Confirm the entrance number on the ticket.
  • 3. Go to the corresponding waiting area according to the station signs and electronic screen instructions.
  • 4. Please note that entrances of some stations are located on different floors.
  • Subway Travel
  • 1. After completing the security check, you can directly swipe the ticket to enter the subway gate.
  • 2. After entering the station, please confirm the subway direction.
  • 3. Please ensure the direction is consistent with your destination.

 

1.5 Waiting

  • Train Travel
  • 1. Please wait in the designated area of the entrance.
  • 2. Please pay attention to the station broadcast and electronic screen.
  • 3. After boarding, please find your seat and sit down.
  • Subway Travel
  • 1. Please queue up behind the platform safety door.
  • 2. Wait for the subway train to arrive at the station.

 

1.6 Ticket Check & Boarding

  • Train Travel
  • 1. Please queue up in batches according to the broadcast instructions.
  • 2. Please swipe your passport at the manual channel to complete the ticket check and then board the train.
  • 3. After boarding, please find your seat and sit down.
  • 4. Carry-on luggage can be placed on the luggage rack above the seat.
  • 5. Large luggage can be placed under the seat.
  • 6. Large luggage can also be placed in the large luggage storage area at both ends of the carriage.
  • Subway Travel
  • 1. After the train arrives at the station, please follow the rule of "let passengers get off first".
  • 2. Please queue up in order and board the train in turn.

 

1.7 Arrival & Exit

  • Train Travel
  • 1. After the train arrives at the destination, please take all your personal luggage and get off.
  • 2. Please carry your passport or paper ticket.
  • 3. Exit through the station ticket gate.
  • Subway Travel
  • 1. After the subway arrives at the destination, please take all your personal luggage and get off.
  • 2. Please insert the subway ticket into the gate.
  • 3. Exit after completing the ticket check.

 

2. Simple Dialog

 

2.1 Find the Ticket Area
When a passenger arrives at the entrance of the railway station, ask others.
Hello.
Where can I buy a ticket?
Quickly find the direction according to the instructions.
Thank you!

 

2.2 Ask the staff for help to buy tickets at the self-service machine
When a passenger arrives next to the self-service ticket machine, ask the staff for help.
Hello.
Can you help me buy a ticket?
Complete the ticket purchase with the help of the staff.
Thank you!

 

2.3 Find the Ticket Check Area
After passing the security check, show the ticket to others and ask.
Hello.
Where is the ticket check?
Quickly find the direction according to the instructions.
Thank you!

 

2.4 Find the subway after exiting the station
After exiting the station, ask others.
Hello.
Where is the subway station?
Quickly find the direction according to the instructions.
Thank you!

 

2.5 Find a taxi after exiting the station
After exiting the station, ask others.
Hello.
Where can I take a taxi?
Quickly find the direction according to the instructions.
Thank you!